{"id":1460,"date":"2026-06-23T13:27:00","date_gmt":"2026-06-23T10:27:00","guid":{"rendered":"https:\/\/s2.eessi.gov.mt\/?p=1460"},"modified":"2026-08-24T13:35:02","modified_gmt":"2026-08-24T10:35:02","slug":"from-quality-label-to-quality-award-health-care-funding-directorate-recognised-for-sustained-excellence-at-the-2026-public-service-awards","status":"publish","type":"post","link":"https:\/\/s2.eessi.gov.mt\/mt\/2026\/06\/23\/from-quality-label-to-quality-award-health-care-funding-directorate-recognised-for-sustained-excellence-at-the-2026-public-service-awards\/","title":{"rendered":"From Quality Label to Quality Award: Health Care Funding Directorate recognised for sustained excellence at the 2026 Public Service Awards"},"content":{"rendered":"<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-94-1024x683.jpg\" alt=\"\" class=\"wp-image-1462\" srcset=\"https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-94-1024x683.jpg 1024w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-94-300x200.jpg 300w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-94-768x512.jpg 768w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-94-1536x1024.jpg 1536w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-94-2048x1365.jpg 2048w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-94-18x12.jpg 18w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">The Health Care Funding Directorate, better known as the Entitlement Unit, within the Office of the Deputy Prime Minister and Ministry for Health, has been awarded the Quality Award during the Public Service Awards held at Verdala Palace under the patronage of Her Excellency the President of Malta, Myriam Spiteri Debono, on 20 June 2026, recognising excellence across the Public Service of Malta. This recognition marks a significant milestone for the Directorate, building on the achievement of the&nbsp;<a href=\"https:\/\/s2.eessi.gov.mt\/en\/quality-label\/\" target=\"_blank\" rel=\"noopener\">Public Service Quality Label in 2023<\/a>&nbsp;and reflecting its sustained commitment to delivering high standards of service in customer care.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Entitlement Unit is responsible for managing healthcare entitlements in line with national legislation and EU regulations. It issues key documents such as the European Health Insurance Card (EHIC), as well as S1 and S2 forms, while also providing direct support to clients through email, telephone and in-person services. The Directorate places strong emphasis on accessibility, timeliness and accuracy, supported by continuous monitoring of client interactions and internal processes to ensure consistent service delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Directorate is proud to have received this recognition, reflecting what can be described as a \u201cbest of the best\u201d level of achievement in customer care. This recognition further strengthens the Directorate\u2019s position as a key contributor to high-quality service delivery within the Public Service and adds to its existing certifications, including the&nbsp;<a href=\"https:\/\/s2.eessi.gov.mt\/en\/about-us\/#:~:text=The%20Health%20Care%20Funding%20Directorate%20and%20the%20Entitlement%20Unit%20was%20awarded%20the%20ISO%2027001%20certification%20in%202020.%20The%20ISO%2027001%20standard%20focuses%20on%20information%20security%20and%20ensures%20enhanced%20GDPR%20and%20data%20legislation%20compliance.\" target=\"_blank\" rel=\"noopener\">ISO 27001 certification<\/a>&nbsp;and the&nbsp;<a href=\"https:\/\/s2.eessi.gov.mt\/en\/equality-certified\/\" target=\"_blank\" rel=\"noopener\">NCPE Equality Mark<\/a>, which collectively support its commitment to delivering reliable, client-centred services and fostering a culture of excellence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more information please visit the following links:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Official Public Service facebook page infographic \u2013 click here:&nbsp;<a href=\"https:\/\/www.facebook.com\/photo\/?fbid=1436585398503180&amp;set=a.221988456629553\" target=\"_blank\" rel=\"noopener\">View Public Service infographic on Facebook<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Highlights from the Public Service Awards event \u2013 click here:&nbsp;<a href=\"https:\/\/www.facebook.com\/servizzpubbliku\/videos\/%C4%A7arsa-lejn-is-serata-tal-awards-tas-servizz-pubbliku-\/937786559279311\/\" target=\"_blank\" rel=\"noopener\">Public Service Awards montage<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Further coverage of the awards ceremony \u2013 click here:&nbsp;<a href=\"https:\/\/tvmnews.mt\/en\/news\/ten-awards-presented-to-public-service-teams-and-individuals-for-outstanding-works\/\" target=\"_blank\" rel=\"noopener\">TVM coverage of the Public Service Awards<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TVM news coverage \u2013 click here:&nbsp;<a href=\"https:\/\/www.youtube.com\/watch?v=_CebjTDc7JM\" target=\"_blank\" rel=\"noopener\">TVM news segment<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Photos: DOI, Samuel Scicluna<\/em><\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-2 is-cropped wp-block-gallery-1 is-layout-flex wp-container-core-gallery-is-layout-f9be20c9 wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"2560\" height=\"1707\" data-id=\"1461\" src=\"https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-89-scaled.jpg\" alt=\"\" class=\"wp-image-1461\" srcset=\"https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-89-scaled.jpg 2560w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-89-300x200.jpg 300w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-89-1024x683.jpg 1024w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-89-768x512.jpg 768w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-89-1536x1024.jpg 1536w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-89-2048x1365.jpg 2048w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_0594A-26-89-18x12.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"2560\" height=\"1187\" data-id=\"1465\" src=\"https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_TimeVideo_20260620_2252304-scaled.jpg\" alt=\"\" class=\"wp-image-1465\" srcset=\"https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_TimeVideo_20260620_2252304-scaled.jpg 2560w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_TimeVideo_20260620_2252304-300x139.jpg 300w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_TimeVideo_20260620_2252304-1024x475.jpg 1024w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_TimeVideo_20260620_2252304-768x356.jpg 768w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_TimeVideo_20260620_2252304-1536x712.jpg 1536w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_TimeVideo_20260620_2252304-2048x950.jpg 2048w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_TimeVideo_20260620_2252304-18x8.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"854\" data-id=\"1464\" src=\"https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_20260630_125127-scaled.jpg\" alt=\"\" class=\"wp-image-1464\" srcset=\"https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_20260630_125127-scaled.jpg 2560w, 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srcset=\"https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_20260620_224739-scaled.jpg 2560w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_20260620_224739-300x139.jpg 300w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_20260620_224739-1024x473.jpg 1024w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_20260620_224739-768x355.jpg 768w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_20260620_224739-1536x709.jpg 1536w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_20260620_224739-2048x946.jpg 2048w, https:\/\/s2.eessi.gov.mt\/wp-content\/uploads\/2026\/08\/post_20260620_224739-18x8.jpg 18w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/figure>\n<\/figure>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Is-Servizz Pubbliku jirrikonoxxi l-\u0127idma tal-uffi\u010bjali pubbli\u010bi li spikkaw f\u2019\u0127idmiethom\" width=\"800\" height=\"450\" src=\"https:\/\/www.youtube.com\/embed\/_CebjTDc7JM?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>","protected":false},"excerpt":{"rendered":"<p>The Health Care Funding Directorate, better known as the Entitlement Unit, within the Office of the Deputy Prime Minister and Ministry for Health, has been awarded the Quality Award during the Public Service Awards held at Verdala Palace under the patronage of Her Excellency the President of Malta, Myriam Spiteri Debono, on 20 June 2026, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1462,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_hmahf_disable_widget":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-1460","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>From Quality Label to Quality Award: Health Care Funding Directorate recognised for sustained excellence at the 2026 Public Service Awards - EESSI - Malta Interactive Portal<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"mt_MT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"From Quality Label to Quality Award: Health Care Funding Directorate recognised for sustained excellence at the 2026 Public Service Awards - EESSI - Malta Interactive Portal\" \/>\n<meta property=\"og:description\" content=\"The Health Care Funding Directorate, better known as the Entitlement Unit, within the Office of the Deputy Prime Minister and Ministry for Health, has been awarded the Quality Award during the Public Service Awards held at Verdala Palace under the patronage of Her Excellency the President of Malta, Myriam Spiteri Debono, on 20 June 2026, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/s2.eessi.gov.mt\/mt\/2026\/06\/23\/from-quality-label-to-quality-award-health-care-funding-directorate-recognised-for-sustained-excellence-at-the-2026-public-service-awards\/\" \/>\n<meta property=\"og:site_name\" content=\"EESSI - Malta Interactive Portal\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-23T10:27:00+00:00\" \/>\n<meta property=\"article:modified_time\" 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